How to Apply for a Nonimmigrant Visa

PART ONE – Get an Appointment

How to Apply for a Nonimmigrant Visa

Family members and associates in the United States call our Visa Information and Appointment Scheduling Service from anywhere in the U.S., toll-free at 1-866-374-1769 between 8 a.m. and 5 p.m. (Eastern time), Monday-Friday on behalf of the applicant in Cuba. 
 
Family members and associates in the United States can also obtain visa information at this number. Callers pay a nominal fee to speak with English and Spanish-speaking operators. 
 
How does the service work?

To use the service, family members or associates in the U.S. call 1-866-374-1769 to purchase a Personal Identification Number (PIN).  PINs can be purchased for $11 USD using Visa or MasterCard.  The PIN allows the caller to access the service multiple times for information and appointment scheduling for up to a total of 8 minutes.  The PIN is nonrefundable.  In the event it is lost the family member or associate must obtain a new one.  If the time allowed for the PIN runs out, the caller must obtain a new PIN and call the service again.  Up to 5 immediate family members residing in the same household may be scheduled on one call using one PIN.  Immediate family members include: husband, wife, son, daughter, brother, sister, mother and father.  Please note there is no guarantee that all family members will be scheduled for the same day. 
 
What information do callers need to schedule an appointment for their Cuban relative or contact?

• Full name of the applicant as it appears in the passport
• Date of birth
• Country of birth
• Applicant's complete address, including contact phone number in Cuba
• Email Address
• Passport number
• Purpose of visit

PART TWO – The Interview

Important information for a nonimmigrant visa appointment

All applicants for a nonimmigrant visa appointment are required to arrive on the day of their interview with the following documents:

• A valid passport;
• A recent passport style picture 2 inches x 2 inches (50 mm x 50 mm), facing the camera and with  a white background;
• The non refundable visa application fee (currently $160 USD/CUC);
• Applicants for religious travel must provide two letters: (1) invitation from the religious institution in the U.S., and (2) letter on behalf of the church organization in Cuba;
• Applicants who wish to travel to receive medical treatment or to visit a family member who is gravely ill MUST provide updated medical documentation to support the purpose of their visit;
• The confirmation sheet of the electronic form DS-160.

The DS-160 can be accessed at https://ceac.state.gov/genniv/. For more information on the DS-160 go to: http://travel.state.gov/visa/forms/forms_4401.html.

For additional information about the nonimmigrant visa application process, visit the U.S. Department of State's Bureau of Consular Affairs website at  http://travel.state.gov/visa/temp/temp_1305.html

Attorneys and Family Members

The U.S. Interests Section (USINT) of Havana appreciates the contributions that attorneys and family members may make to the expeditious processing of immigrant visa applications, especially in ensuring that all required documentation is in order and properly prepared prior to the interview. However, USINT does not permit attorneys or family members, with the exception of those assisting minors and physically disabled, to accompany immigrant visa applicants to their interviews or to participate in the interviews.

Additional Information

For additional, prerecorded information regarding non-immigrant visa processing, please contact the Information Unit at (53)(7) 839-4101. For issues not answered by the telephone information, you may send an email to havanaconsularinfo@state.gov.