Service Overview
The American Citizen Services Unit assists U.S. citizens with the following:
- Provide application for new or stolen passport
- Renew Passports
- Register citizens living in, traveling to, or born in Cuba
- Register American citizens with voter registration
- Provide federal income tax forms
- Provide service to notarize documents to be used in the United States
- Provide limited assistance to American prisoners in Cuba
- Ship remains of deceased Americans to the United States
- Assist with money wires to American citizens in case of emergency
What American Citizen Services CANNOT Do
- Act as your lawyer, translator, interpreter, personal assistant, travel agent, investigator, law enforcement agent or real estate agent
- Provide you or your family with physical protection
- Pay your debts or fines, sort out property disputes; or interfere in judicial proceedings
- Find you employment, residence, or schools
- Search for missing luggage
- Settle disputes with hotel managers and landlords
- Discuss visa cases. All questions about visas must be directed to the our Consular Information Unit at havanaivappointments@state.gov