Service Overview
The American Citizen Services Unit assists U.S. citizens with the following:
- Provide applications for new U.S. passports or to replace stolen U.S. passports
- Renew expired U.S. Passports
- Register U.S. citizens living in, traveling to, or born in Cuba
- Assist U.S. citizens with voter registration and voting
- Provide federal income tax forms
- Provide services to notarize documents to be used in the United States
- Provide limited assistance to U.S. citizen prisoners in Cuba
- Assist in the shipment of remains of deceased U.S. citizens to the United States
- Assist with money wires to U.S. citizens in cases of emergency
What American Citizen Services CANNOT Do
- Discuss visa cases. All questions about visas must be directed to the our Consular Information Unit at HavanaConsularInfo@state.gov.
- Act as a lawyer, translator, interpreter, personal assistant, travel agent, investigator, law enforcement agent or real estate agent for U.S. citizens
- Provide U.S. citizens or their families with physical protection
- Pay debts or fines, sort out the property disputes, or interfere in the judicial proceedings of U.S. citizens
- Find employment, residence, or schools for U.S. citizens
- Search for missing luggage
- Settle disputes with hotel managers and landlords