Service Overview
The American Citizen Services Unit assists U.S. citizens with the following:
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Provide application for new or stolen passport
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Renew Passports
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Register citizens living in, traveling to, or born in Cuba
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Register American citizens with voter registration
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Provide federal income tax forms
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Provide service to notarize documents to be used in the United States
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Provide limited assistance to American prisoners in Cuba
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Ship remains of deceased Americans to the United States
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Assist with money wires to American citizens in case of emergency
What American Citizen Services CANNOT Do:
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Act as your lawyer, translator, interpreter, personal assistant, travel agent, investigator, law enforcement agent or real estate agent
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Provide you or your family with physical protection
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Pay your debts or fines, sort out property disputes; or interfere in judicial proceedings
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Find you employment, residence, or schools
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Search for missing luggage
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Settle disputes with hotel managers and landlords
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Discuss visa cases. All questions about visas must be directed to the our Consular Information Unit at havanaivappointments@state.gov